Client Welcome Packet
Welcome Letter
Welcome to Lavish Living Home Care
Thank you for choosing Lavish Living Home Care. We are honored to support you and yourloved ones by providing compassionate, reliable care in the comfort of your home.
At Lavish Living Home Care, we believe that everyone deserves to live with dignity, comfort, and independence. Our caregivers are dedicated to helping clients maintain their lifestyle while receiving the support they need each day.
We are committed to creating a safe, respectful, and uplifting environment for every client we serve.
We look forward to being part of your care journey.
Warm regards,
Brandi Dawkins
Owner / CEO
Lavish Living Home Care
Thank you for choosing Lavish Living Home Care. We are honored to support you and yourloved ones by providing compassionate, reliable care in the comfort of your home.
At Lavish Living Home Care, we believe that everyone deserves to live with dignity, comfort, and independence. Our caregivers are dedicated to helping clients maintain their lifestyle while receiving the support they need each day.
We are committed to creating a safe, respectful, and uplifting environment for every client we serve.
We look forward to being part of your care journey.
Warm regards,
Brandi Dawkins
Owner / CEO
Lavish Living Home Care
Client Rights & Responsibilities
Lavish Living Home Care
Client Rights
At Lavish Living Home Care, every client has the right to be treated with dignity, respect, and
compassion. Our clients have the right to:
• Be treated with courtesy and respect at all times
• Receive quality care without discrimination
• Participate in the development of their care plan
• Have their privacy and confidentiality protected
• Be informed about services being provided
• Voice concerns or complaints without fear of retaliation
• Request a change in caregiver when appropriate
• Be informed of any changes to services or scheduling
Lavish Living Home Care is committed to protecting the rights and well-being of every client we serve.
• Be treated with courtesy and respect at all times
• Receive quality care without discrimination
• Participate in the development of their care plan
• Have their privacy and confidentiality protected
• Be informed about services being provided
• Voice concerns or complaints without fear of retaliation
• Request a change in caregiver when appropriate
• Be informed of any changes to services or scheduling
Lavish Living Home Care is committed to protecting the rights and well-being of every client we serve.
Client Responsibilities
To help ensure the best care possible, clients and their families are encouraged to:
• Provide accurate and complete information regarding care needs
• Communicate any changes in health or care requirements
• Treat caregivers and staff with respect
• Provide a safe working environment for caregivers
• Follow the agreed-upon care plan whenever possible
• Notify the agency if services need to be rescheduled or canceled
Working together helps us provide the highest level of care and support.
• Provide accurate and complete information regarding care needs
• Communicate any changes in health or care requirements
• Treat caregivers and staff with respect
• Provide a safe working environment for caregivers
• Follow the agreed-upon care plan whenever possible
• Notify the agency if services need to be rescheduled or canceled
Working together helps us provide the highest level of care and support.
Care Plan Overview
Lavish Living Home Care
Every client at Lavish Living Home Care receives a personalized care plan based on their
individual needs.
Initial Assessment
Before services begin, we conduct an assessment to understand:
• Client care needs
• Daily routine and preferences
• Safety considerations
• Family expectations
• Level of assistance required
This assessment allows us to create a care plan tailored specifically to the client.
• Client care needs
• Daily routine and preferences
• Safety considerations
• Family expectations
• Level of assistance required
This assessment allows us to create a care plan tailored specifically to the client.
Personalized Care Plan
The care plan outlines:
• Types of services provided
• Frequency of care visits
• Specific assistance required
• Client preferences and routines
• Safety considerations
Our goal is to ensure each client receives consistent and personalized support.
• Types of services provided
• Frequency of care visits
• Specific assistance required
• Client preferences and routines
• Safety considerations
Our goal is to ensure each client receives consistent and personalized support.
Care Plan Updates
Care plans may be reviewed and adjusted when:
• Client needs change
• Family requests modifications
• Health conditions change
• Additional services are required
Lavish Living Home Care works closely with families to ensure the care plan continues to meet the client’s needs.
• Client needs change
• Family requests modifications
• Health conditions change
• Additional services are required
Lavish Living Home Care works closely with families to ensure the care plan continues to meet the client’s needs.
Complaint & Feedback Procedure
Lavish Living Home Care
At Lavish Living Home Care, we value open communication and welcome feedback from our
clients and families.
Our goal is to provide the highest level of care, and we take all concerns seriously.
Reporting Concerns
If a client or family member has a concern or complaint regarding services, they are encouraged
to contact our office.
Concerns may include:
• Quality of care
• Caregiver conduct
• Scheduling issues
• Safety concerns
• Communication problems
All concerns will be handled promptly and professionally
Concerns may include:
• Quality of care
• Caregiver conduct
• Scheduling issues
• Safety concerns
• Communication problems
All concerns will be handled promptly and professionally
How to Submit a Complaint
Complaints may be submitted through:
Phone: (317) 601-9124
Email: info@lavishlivinghomecare.com
Office: Lavish Living Home Care
Clients may also report concerns directly to agency management.
Phone: (317) 601-9124
Email: info@lavishlivinghomecare.com
Office: Lavish Living Home Care
Clients may also report concerns directly to agency management.
Our Commitment
Lavish Living Home Care will:
• Review and investigate all complaints
• Address concerns promptly
• Take corrective action when necessary
• Communicate resolution with the client or family
Our priority is ensuring that every client receives safe, respectful, and high-quality care.
• Review and investigate all complaints
• Address concerns promptly
• Take corrective action when necessary
• Communicate resolution with the client or family
Our priority is ensuring that every client receives safe, respectful, and high-quality care.